Return & Refund Policy
At Ghasq, we carefully select our specialty coffees and want every order to arrive in excellent condition.
Returns and Exchanges
As coffee is a consumable food product, we do not accept returns or exchanges due to a change of mind, personal taste preferences, or incorrect selection after delivery, except where required by applicable law.
Damaged, Incorrect or Defective Products
If your order arrives damaged, defective, with a compromised seal, or different from what you ordered, please contact us within 3 days (72 hours) of delivery so we can resolve the issue promptly.
This reporting timeframe does not limit your statutory consumer rights. Under Bahrain consumer protection regulations, customers are entitled to applicable remedies for defective or non-conforming products within 15 days of receiving them.
How to Request a Return or Refund
Contact Ghasq via WhatsApp at +973 32020026 and provide:
- Your order number.
- A brief description of the issue.
- Photos of the product, where applicable.
For confirmed defects or errors on our part, we will provide a replacement or refund as required by applicable law, without additional charges.
Order Cancellations
Orders may be cancelled or modified before dispatch. Please contact us via WhatsApp at +973 32020026 as soon as possible to request any changes.
Refunds
Approved refunds will be issued through the original payment method where possible, or an agreed alternative for cash-on-delivery orders.
Nothing in this policy limits your rights under Bahrain consumer protection law.